Website technical
support
We keep your site fast, secure, and online, day after day.
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You focus, we fix
You run the business. We handle bugs, updates, and outages behind the scenes.
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One point of contact
Send a task any way you like. A dedicated manager owns it end to end.
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Transparent hours
Every task and minute is logged in our CRM. You pay only for time actually spent.
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Response from 1 hour
Priority plans start work within the hour, not the next business day.
Website technical support and maintenance services
Website technical support is ongoing, hands-on maintenance that keeps your site fast, secure, and available while you run the business. We fix bugs, apply CMS, plugin, and theme updates, harden security, run backups, and respond to incidents, so a broken checkout or a blank page never turns into a lost day of revenue. One team, one point of contact, and every hour logged.
Common technical support tasks
- CMS, plugin, and theme updates
- Scheduled backups to secure storage
- Direct liaison with your hosting provider
- Core CMS and security patching
- SSL certificate setup and renewal
- Content edits and publishing
- Adding new products and services
- Price list and catalog updates
- Stock and availability updates
INSIDE THE VOCTOS CLIENT PORTAL
Every request logged, with the queue visible to you.
Two screens from the live client portal. Support work is easy to lose track of, so tickets and the monthly roadmap sit in the same login as the performance they protect. The screenshots below are live views of a demo workspace. The layout is exactly what you get; the figures inside are demo data.
What is planned, what is in progress and what has shipped, month by month, with each item tied to the outcome it is meant to move. You can see what we are working on right now without asking, and what is queued behind it, which also makes it easy to tell us when your priorities change.
Website support plans
Simple
- 10 hours per month
- Response time: 4 hours
- Free uptime monitoring included
Light, reliable upkeep for stable sites.
Optimal
- 16 hours per month
- Response time: up to 2 hours
- Free uptime monitoring included
Balanced support for sites that keep growing.
Premium
- 30 hours per month
- Response time: up to 1 hour
- Free uptime monitoring included
Priority support with our fastest response.
Deposit
- Prepaid hour packages (10–300 hours)
- Response time: 1-4 hours depending on package
- Free uptime monitoring included
Prepaid hours to use whenever you need them.
Pay-as-you-go
- Billed monthly for completed work only
- Response time: up to 1 hour
- Free uptime monitoring included
Pay only for the work completed each month.
* Any hours not used within the month do not carry over to the next month.
** Response time depends on the plan you choose and starts from 1 hour; exact timing for each task is confirmed with you when it is submitted.
What is included in website technical support?
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Common tasks we handle
- Software, plugin, and theme updates
- Backups to secure off-site storage
- We deal with your hosting provider directly
- CMS core and security updates
- SSL certificate setup and renewal
- Payment gateway integration
- Fixing 404 errors and 301 redirects
- Code validation and cleanup
- Emergency recovery after outages
- Email and mail service setup
- Admin panel configuration
- Analytics and tracking setup
- Domain and DNS migration
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Layout and design
- Banner and promo design
- Image editing and optimization
- Navigation and usability fixes
- Responsive layouts for all devices
- Broken links, redirects and 404s cleared
- Core Web Vitals monitored against Google's thresholds
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Content and catalog support
- Content updates and editing
- Publishing new products and services
- Price list and catalog updates
- Spam removal and comment cleanup
- Product page creation
- Blog and article publishing
- Keeping site information current
- News and announcement posts
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Sites we support
- Online stores
- Catalog and directory sites
- Corporate websites
- One-page business sites
- Landing pages
- Blogs and media portals
Platforms and technologies we support
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The CMS we build on most often. Fast, editable by your team without a developer, and easy to keep crawlable for search engines and AI crawlers.
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A lean PHP e-commerce platform. We maintain existing OpenCart stores and keep OCMOD and vQmod conflicts from breaking checkout.
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For interfaces that need to be genuinely interactive. We pair it with server rendering so crawlers and AI bots still read the content.
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A lighter front-end framework for dashboards and internal tools where React would be more than the job needs.
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For custom back-end logic, integrations and anything a CMS cannot carry on its own.
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Our Python option for data-heavy applications and internal systems that need to be maintainable years later.
Why teams choose Voctos for support
Downtime and slow fixes cost sales. Our specialists respond fast, keep your site secure and stable, and cut the revenue you lose when something breaks. Every engineer has at least three years of hands-on experience with the platforms we support, so your site is handled by people who work with this stack every day, not trainees. You get a single point of contact, logged hours, and clear monthly reporting. Focus on growth, and let us keep the site running.
The Team
The team
Head of SEO and GEO
Beshoy Adel
Senior SEO Specialist
Monika Gabriel
Senior Full-Stack Web Developer
Reem Sameh
Head of PPC
Keroles Mousa
SEO Specialist
Tasneem Moustafa
Link Building Specialist
Shadi Milad
SEO Specialist
Aya Kandil
SEO Content Writer
Marina Magdy
Trusted by
Client reviews
All reviewsegyptpyramidstours.com
Marcous Fathy
Business Development Manager
We've just completed our first quarter with Beshoy, and the results have been outstanding. Our organic traffic grew from 3,650 to 18,720, we achieved a 300%+ ROI from reservations, and secured Featured Snippets for multiple tour packages.
24 September 2023
drserkanaygin.com
Dr. Serkan Aygın
Hair Transplant Surgeon
VOCTOS built an SEO strategy that grew our bookings and expanded our visibility to a whole new audience by 375%, with our keywords in the top search results up more than 1600%. Their understanding of Arabic search behavior made all the difference.
7 December 2021
vpnarabi.com
Samy Amin
Head of Editorial, VPN Arabi
VOCTOS developed and executed a full Arabic SEO strategy for our VPN company. We saw a 280% increase in organic traffic, secured the top spot for competitive keywords, and our content got cited 160 times in ChatGPT responses. What really impressed us was how well they understand the Arabic market, not just generic SEO translated into Arabic.
1 June 2025
Saif Cabinets Decor
Abraam Samy
CEO of Saif Cabinets Decor
When we first came to VOCTOS, our business was almost invisible online despite years of quality work. Their team fixed the technical issues holding us back and built an SEO strategy ready for AI search too. Within months we ranked on Google's first page for over 55 keywords, with organic traffic up around 170%.
4 June 2026
serialtranslation.com
Samy Ibrahim
General Manager of Serial Translation
VOCTOS took over our Google Ads campaigns and brought our CPC down by 53%, while our conversion rate jumped 164.7%, with much higher quality leads coming through. It has been a pleasure working with the entire team.
15 July 2022
royalhaircenter.com
Dr. Mathew John
Senior Surgeon
When we first partnered with VOCTOS, our clinic had just two physicians and one night doctor, with everyone juggling several roles. We've grown a lot since then, today we have three physicians, a full-time secretary, and dedicated cleaning staff, largely thanks to the steady flow of new patients their marketing brought in.
11 August 2021
nsfx.com
Rami Dawud
Marketing Manager
Beshoy is a true SEO professional, punctual, and the quality of his delivery is fantastic. His analysis gave us real insight and a clear path to build our brand's online presence.
1 May 2019
marketingcollege.com
Nahed Maher
Brand Ambassador
SEO is a complicated world, and few people bring the creative techniques Beshoy does. He stays on top of the latest SEO trends and genuinely cares about getting his clients the most value.
16 October 2016
nrg-digital.com
Ahmed Sabbour
CEO
It's been a real pleasure working with Beshoy. He's innovative, broad-minded, and has a great ability to analyze, summarize, and deliver strong results, even working remotely.
16 October 2016
vintage-vaults.com
Sherif El-Haddad
Founder / CEO
Beshoy has done a great job increasing our SEO ranking. He's also helped boost our conversions and improve the website.
7 December 2023
Frequently Asked Questions
Anything from small fixes and content updates to performance tuning, bug fixing, integrations, and server and infrastructure work. Send a short description of what you need and we scope the time and cost before any work starts.
Every plan includes the core ongoing work: uptime and performance monitoring, security and malware scanning with cleanup, regular backups including databases, coordination with your hosting provider, and periodic content checks. Each plan also gives you a set number of specialist hours to spend on your own priorities.
You get a dedicated manager as your single point of contact. Send tasks whichever way suits you, we estimate the effort, confirm the scope with you, then start. If a task cannot be fully scoped up front, we tell you before we begin, not after.
Response time depends on your plan and starts from one hour on priority plans. For deposit and pay-as-you-go clients it also depends on current team workload, but we always confirm expected timing with you when a task is submitted.
Every specialist has at least three years of hands-on experience and keeps their skills current. Your site is handled by engineers who work with these technologies daily, not trainees learning on your project.
Both. We support businesses and individual site owners, and we set up a working format that fits you, whether you run a large store or a single personal site.
Yes. If a change we made causes a problem, we fix it at no extra cost. Whenever possible, changes are tested on a staging copy of your site and only pushed live once everything is confirmed to work correctly, so updates never break production.
Regular reporting in a format that works for you. By default you get a clear monthly summary of the tasks completed and the hours spent, so you always know exactly what was done and where your time went.
