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Disclaimer & Refund Policy

Last Updated: July 16, 2026

This Disclaimer & Refund Policy explains the terms under which Voctos LLC (“Voctos”, “we”, “us”, or “our”) provides its services, the limits of our responsibility, and the conditions under which refunds may be issued. By purchasing or using our services, you agree to the terms described below. This policy should be read together with the specific terms set out in your individual service agreement or contract with Voctos.

1. Nature of Our Services

Voctos is a digital marketing agency providing SEO, GEO, AEO, content marketing, paid advertising, web development, technical support, and related services. These services require time, expertise, planning, and the allocation of resources, and much of the work is performed and delivered on an ongoing basis.

2. General Disclaimer

The information and services we provide are offered in good faith and based on professional experience and current industry best practices. Search engines, AI platforms, and advertising networks are controlled by third parties and are subject to frequent algorithm and policy changes that are outside our control. While we work diligently to achieve the goals agreed with each client, digital marketing outcomes are influenced by external factors such as market competition, industry conditions, platform changes, seasonality, and customer behavior.

3. Performance Commitment and Results-Based Refund (SERM / Online Reputation Management only)

This section applies only to our SERM and Online Reputation Management service, and does not extend to SEO, GEO, AEO, paid media, content, social media, or development work. For that service, if Voctos does not achieve the specific goals or key performance indicators (KPIs) agreed with the client in writing within the timeframe defined in the service agreement, the client is entitled to a 100% refund of the fees paid for the affected service period.

This results-based guarantee is limited to SERM and Online Reputation Management engagements, and applies provided that the client has met their own responsibilities throughout the engagement, including timely provision of required access, approvals, information, and content, and has not made changes that prevent Voctos from delivering the agreed work. The applicable goals, KPIs, timeframe, and covered fees are those defined in the client’s individual service agreement.

4. Refund Eligibility

Refund requests may be considered in the following situations:

  • For SERM and Online Reputation Management engagements only: the agreed goals or KPIs were not achieved within the agreed timeframe, as described in Section 3.
  • A duplicate or incorrect payment was made by mistake.
  • The service has not yet started.
  • Voctos is unable to deliver the agreed service.

5. Non-Refundable Situations

Refunds will not be provided where:

  • The client did not fulfill their agreed responsibilities (for example, failure to provide required access, approvals, information, or content).
  • Results were affected by client-requested changes, or by suspension or restriction of accounts by a third-party platform such as Google or Meta.
  • The request relates to work already completed outside the scope of the performance commitment in Section 3.
  • The client changes their mind after work has been completed for the relevant period.

6. Cancellation Policy

You may cancel our services by sending a written request to contact@voctos.com. If the service has not started, the cancellation may be eligible for a full or partial refund. Engagements run month to month with no long-term lock-in. Once work for a given period has begun, cancellation applies to future periods and does not affect fees for work already performed, subject to the terms of your service agreement.

7. Refund Processing Time

Where a refund is approved, it will be processed within 7 to 14 business days through the original payment method. The exact time for the funds to appear may vary depending on your bank or payment provider.

8. Chargebacks

We ask that you contact us first to resolve any concern before initiating a chargeback with your bank or payment provider. Raising a chargeback without contacting us may result in suspension of active services while the matter is reviewed.

9. Contact Us

If you have any questions about this Disclaimer & Refund Policy or would like to make a request, please contact us:

  • Company: Voctos LLC
  • Email: contact@voctos.com
  • Phone: +20 100 805 3953
  • Address: Point 9 Mall, Downtown, New Capital, Cairo, Egypt
  • Working hours: 10:00 to 18:00 (except Friday & Saturday)